Return and Refund Policy

At ELVANI, your satisfaction matters to us. If something isn't right with your order, we're here to help.

1. Return Window

For customers in the United States and other eligible international destinations, you may request a standard return within 30 days of receiving your order.

For customers in the European Union, the statutory 14-day right of withdrawal applies to eligible online purchases, starting from the day you receive the goods. This right applies regardless of our additional 30-day return offer.

Nothing in this policy limits any mandatory consumer rights applicable in your country or region.

2. Return Eligibility

For standard change-of-mind returns, items should:

• Be unused and unworn.

• Be in their original condition.

• Have their original tags and packaging, where applicable.

• Include proof of purchase or order confirmation.

These conditions do not limit your legal rights if an item is faulty, damaged, defective, or not as described.

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies.

3. How to Request a Return

To request a return or exercise your right of withdrawal, contact us through our Contact page.

Please provide:

• Your order number.

• The item you wish to return.

• The reason for your request, if applicable.

• Photos if the item is damaged, defective, or incorrect.

We will review your request and provide the appropriate return instructions and return address.

Please do not send items back without receiving return instructions from our team.

For EU customers exercising their statutory withdrawal right, you may also send us a clear statement of your decision to withdraw within the applicable withdrawal period.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs, where permitted by applicable law and where this information has been provided before purchase.

For EU statutory withdrawals, customers may be responsible for direct return shipping costs if they were properly informed before placing their order.

If an item is faulty, defective, damaged, or incorrectly delivered, ELVANI will arrange an appropriate solution and will not charge customers return shipping costs where the law requires the seller to bear those costs.

5. Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

For EU statutory withdrawals, refunds will be processed within the legally required period. We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by law.

For other returns, refunds will be processed within a reasonable period after approval.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and clear photos of the issue so we can help resolve it.

Depending on the circumstances and applicable law, we may offer a replacement, repair, price reduction, or refund.

Your statutory rights regarding faulty or non-conforming products remain unaffected.

7. Order Cancellations

Cancellation requests may be submitted before an order is fulfilled.

Once an order has been fulfilled or shipped, cancellation may no longer be possible through our standard cancellation process.

However, customers retain any statutory cancellation or withdrawal rights that apply under the laws of their country or region.

8. Exchanges

Product exchanges are subject to availability.

Please contact our support team before returning an item. Where an exchange is not available, we may help you arrange a return and refund in accordance with this policy and applicable law.

9. Legal Consumer Rights

Nothing in this policy excludes, restricts, or limits any mandatory consumer rights that apply in your country or region.

Customers in the European Union retain applicable statutory rights, including the right of withdrawal for eligible distance purchases and legal remedies for faulty or non-conforming products.

Where applicable law provides greater protection than this policy, the applicable law will prevail.

10. Contact Us

For return, refund, or cancellation questions, please visit our Contact page.

Our team will be happy to assist you.

ELVANI — Stay Warm. Look Effortless.